Enterprise Customer Success • ERP • Manufacturing • AI Workflows
I started on factory floors - 5S boards, kaizen projects, process studies, production bottlenecks. Today I work across ERP modernization, manufacturing operations, enterprise customer success, and AI workflow transformation.
EXPERIENCE
Managing global enterprise ERP accounts across manufacturing, supply chain, procurement, finance, and operations.
Worked with enterprise logistics and manufacturing customers across APAC, MEA, and ANZ regions.
WRITING
Most operational work still happens outside ERP systems — email threads, supplier follow-ups, clarifications, spreadsheets, calls, and manual coordination.
ERP remains the system of record. Vertical AI agents sit closer to workflows and execution.